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Channel: ICS WorkplaceCommunication, Carolyn Shadle, PhD and John Meyer, PhD » Veterinarian
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Five Steps to the Perfect Team

1. Recruit and hire the right people.       Bo Williamson, DVM, has been buying practices and hiring staff for over 30 years. He has advice on how to determine the number of people you need and what...

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Five Steps To Attracting and Maintaining Clients – Efficiently

Clients are your bread and butter. The more clients you see, and the more services they purchase, the better your bottom line. Or, to put it another way – the more patients you see and the more...

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Do Your Clients Shop Around?

Do you understand the difference between relationship-selling and transaction selling?  Comparison-shopping, where consumers shop around usually for the lowest price, is a skill good shoppers perfect....

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Why Choose Relationship Selling?

Why Choose Relationship Selling over Transaction-based Selling? The transaction-based sales model believes that the product or service will sell itself and involves personnel who are eager to close a...

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How to Build a Relationship-based Practice

How to Build a Relationship-based Practice  Have you read our last two blogs? If not, go back to read about (1) the difference between relationship selling and transaction selling and (2) the benefits...

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Finances: 8 Ways to Keep From Getting Behind the 8-Ball

8 Ways to Keep From Getting Behind the 8-Ball: Managing the Financial Side of Your Practice Speaking of finances, a long-time veterinarian I met said to me:  “I entered the profession when the primary...

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Profitability and Benchmarking: Key Financial Management Concepts

Profitability and Benchmarking: Key Financial Management Concepts Is your practice profitable? How profitable? How profitable should you be? When you look at your revenue and deduct your expenses, is...

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Monitor Revenue and Expenses

Monitor Your Revenue and Expenses To practice good financial management, you need to regularly monitor your venue and expenses.  This week we are presenting the second of a list of eight suggestions we...

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Manage Your Inventory

Manage Your Inventory Financial management of your hospital is a huge part of your business. We discussed eight aspects in our August Trends Magazine article, published by the American Animal Hospital...

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Financial Management: Get the Right Tools

Get the Right Tools for Your Financial Management Tasks  If you’ve ever tried repairs in your home, you know that the work progresses better when you are working with the right tools. A dull saw? A...

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Scrutinize Your Billing

Scrutinize Your Billing We hope you’re been with us as we’re walking through our eight ways to “stay from behind the 8 ball” in your practice’s financial matters. This week we’re on #6:Scrutinize Your...

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Reduce Expenses

Reduce Your Expenses We hope you’re been with us as we’ve walked through these eight ways to “stay from behind the 8 ball” in your practice’s financial matters. This week we’re on #7: Reduce Your...

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Death With Dignity

Animal euthanasia. Human death with dignity. Communication (my favorite topic). These three themes are rattling around in my brain.  Animal Euthanasia  Having done a lot of writing and training for the...

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Hospitality

Hospitality. The leisure industry makes this its focus. I read about Danny Meyer’s philosophy of hospitality in his book, Setting the Table, and wondered how it might apply to veterinary practices. So,...

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Manage on a Budget

Manage on a Budget We hope you’re been with us as we’ve walked through the eight ways to “stay from behind the 8 ball” in your practice’s financial matters. (We took a detour for a few weeks to report...

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WVC’s Brand

  What Does the WVC Brand Stand For?  You might think of WVC as the “Western Veterinary Conference.” That used to be true. But now WVC is just “WVC” (the way that IBM originally stood for International...

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Three Results of Pain; Three Benefits of Pain Management

The philosophy of pain management has come a long way from the days when pain was considered beneficial. Brent Pattberg, DVM of the County Seat Animal Hospital in Mississippi still holds an opinion...

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Survey Results: Communication

Medical Practitioners Have to Know So Much.  And, Oh, No – There’s More to Learn? A 2004 Wall Street Journal Online/Harris Interactive health-care poll underscored that, among expectations that clients...

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Difficult Conversations

What makes some conversations difficult, while others are not? We are going to be discussing this question at the conference of the Ontario Association of Veterinary Technicians this weekend in Niagara...

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Alternative to Communication Roadblocks

Alternative to Communication Roadblocks  You are tired of being a floor mat, stepped on all the time. The kids walk all over you. Your colleagues ignore you. Your boss never hears you.  You have...

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